These terms and conditions set out the agreed-upon terms of use for the website.
The Website is maintained and run by Kalash Infosys. Your access to and use of the Website is conditioned on your acceptance to and adherence to these terms and conditions.
You show Your approval of these terms and conditions by visiting and/or using the Website. If you do not agree to these terms and conditions, you must automatically cease using the Website.
Privacy
On rare occasions, Kalash Infosys can use this information to remind you of important updates to the Website or special promotions that may be of interest to you. Except for third-party providers in the supply of services You have agreed to approve from Kalash Infosys, Kalash Infosys will not sell or exchange Your personal details to any third-party organization or entity without Your permission.
Copyright
This Website and its contents are protected by copyright unless otherwise noted. Kalash Infosys owns the rights to this Website, and you can only use, copy, and print parts of it for personal, non-commercial purposes. Without Kalash Infosys’s prior written permission, you cannot copy, share, alter, view, or publish this Website or any of its contents.
Trademarks
The Website incorporates Kalash Infosys or its associates’ logos, which are licensed by statute. Without Kalash Infosys’s prior written approval, use and duplication of these trademarks are strictly forbidden.
Disclaimer
We reserve the right, at any time and without warning, to amend or correct details on the Site. We reserve the right to deny shipping or cancel any Order if a Product is listed at an incorrect price or with incorrect details. If we discover a mistake or inaccuracy after your order has been accepted, we will notify you as soon as possible and give you the option of re-placing your order.
RMA
- The RMA form will be reviewed and the RMA department will determine if the item is eligible for return, replacement, credit or repair.
- An RMA number will be assigned within 24-48 hours after we receive the completed form. Customer will then be contacted by email.
- All returns must have a copy of the E-mail.
Packaging
- All products being returned for credit or replacement must be in the original manufacture carton/box and over-boxed in another carton for shipping.
- All cartons must be in good resale condition. Please do not write on boxes that are being sent back.
- All items which are DOA or Defective within 30 days must come back in original packaging in order to get a full credit or a new replacement part.
- All returns must be complete and must include all system components/manuals.
- Items that arrive incomplete (no manuals, missing curly cords, handsets, not original box, etc) will be sent back to the customer upon receipt.
- If defective parts are not received within 30 days after shipment of an advance replacement, an invoice will be issued for the full amount of the replacement item.
Refund policy
We’re so confident that you’ll enjoy our goods that we’re happy to give you a 7-day money-back guarantee. If you are unhappy with the product for some reason, you will return it within 7 days of purchase for a refund.
Additional Services
Please be aware that all extra facilities, personalized jobs, or technical assistance are non-refundable due to the inability to reclaim our time.
Customers are responsible for shipping charges for returned items.
Special Considerations
In the case that the serial #’s do not match or if the item is returned without the original packaging, the item will be repaired and sent back to you under warranty. Please note that you will be billed for the advance replacement (if applicable).
Any warranty items which have been received as an advance replacement must be returned within 14 days of the warranty # issue date, failure to comply with this procedure will cause the warranty to be void and will result in an invoice.
If you have any questions or need to ask us about this Refund Policy, please use the contact form, send an email to info@kalashinfosys.com.np.